Cancellation Policy
At Ask Nigel, we strive to provide a seamless and efficient experience for both users and service providers. To ensure fairness and transparency, the following cancellation policy applies:
a. Cancelling a Booking:
Before Service Provider Confirmation: You can cancel a booking at any time before the service provider confirms without incurring any charges.
After Service Provider Confirmation:
More than [X Hours] Before the Scheduled Service Time: No cancellation fees apply.
Less than [X Hours] Before the Scheduled Service Time: A cancellation fee of [Percentage or Amount] may be charged.
b. No-Show Policy:
If you fail to be available at the scheduled time and location without prior cancellation, you may be charged the full service fee or a no-show fee, depending on the terms of the specific service provider.
a. Cancelling a Booking:
Service providers are expected to honor confirmed bookings. Frequent cancellations may result in:
A penalty fee.
Temporary suspension of your account.
Permanent removal from the platform in severe cases.
b. No-Show Policy:
If you fail to show up or provide the agreed-upon service without valid notice, this may result in penalties or suspension from the platform.
Refunds are processed on a case-by-case basis.
If a user cancels within the allowed timeframe or if the service provider fails to deliver the agreed service, a refund may be issued.
Refunds may take [Number of Days] business days to process, depending on your payment method.
If there is a disagreement regarding a cancellation or no-show fee, users and service providers can file a dispute within [X Days] of the scheduled service time. Our support team will investigate and mediate the issue.
We understand that emergencies and unforeseen circumstances happen. In such cases, cancellation fees may be waived at our discretion. Proof of the situation may be required.
By using Ask Nigel, you agree to adhere to this cancellation policy. This policy is subject to change, and updates will be communicated through our platform.
For any questions or assistance, please contact our support team at support@asknigel.co.za.
